Monday, August 19, 2013

Message tracking fails with 'The server software doesn't support the type of search requested'

Issue: -

Not able to track the emails by using Exchange Management Console or Exchange Management Shell.

Error Message: -

Message tracking fails with 'The server software doesn't support the type of search requested' for only a SINGLE user in org

What is the use of Message Tracking Logs: -

If you want to track messages using the shell, the magic cmdlet to remember is Get-MessageTrackingLog. It’s capable of doing wonderful things very quickly.

Message Tracking log fields: -

First, let’s take a look at a typical record in the tracking log. A single message generates multiple records in the log, one for each message tracking event. Familiarity with the fields and the kind of information they contain will help you filter and find what you’re looking for. If you frequently use message tracking for troubleshooting or otherwise, this familiarity can be rewarding.

Timestamp : 8/19/2013 12:03:46 PM
ClientIp :
ClientHostname :
ServerIp :
ServerHostname :
SourceContext : 08CAEC7BADA2C89C
ConnectorId : Default
Source : SMTP
EventId : SEND
InternalMessageId : 566
MessageId : <>
Recipients : {}
RecipientStatus : {250 2.1.5 }
TotalBytes : 21097
RecipientCount : 1
RelatedRecipientAddress :
Reference :
MessageSubject : Welcome Message.
Sender :
ReturnPath :
MessageInfo : 08/19/2013 12:03:38 PM

Filtering Message Tracking Logs: -

You can filter Message Tracking logs by the following properties:

Start: End By default, Message Tracking logs are kept for a maximum of 30 days. If you’re trying to find a message that may have been sent or received in the last day or two, or a specific period, it’s inefficient to search 30 days’ worth of logs. It’s a good idea to narrow down the search by specifying a start time, and preferably the end time as well.

Event ID: This is by far one of the more important parameters of Message Tracking logs that we need to understand. Whereas Exchange Server 2003/2000′s Message Tracking log was an easy-to-use application that shielded the user from this complexity, it also provided much less flexibility. Message Tracking logs have a lot of details about a message as it originates from an internal user or external sender, and makes its way through the different stages of message routing and transfer, and finally gets delivered (or not). You can now track messages based on these events.

Sender: Sender’s SMTP address

Recipients: SMTP address(es) of one or more recipients

MessageSubject:  The subject field in the message header

MessageID: This is the MessageID in the header. It is constant for the lifetime of a message, and can be used to track messages across different mail systems.

InternalMessageID: An integer field assigned by the Exchange 2007 server that is currently processing the message. The same message will have a different InternalMessageID on different Exchange servers.

Message Tracking Events: -

DEFER: Message delivery delayed

DELIVER: Message delivered to a mailbox

DSN: A delivery status notification was generated.
Messages quarantined by the Content Filter are also delivered as DSNs. The recipient’s field has the SMTP address of the quarantine mailbox.

EXPAND: Distribution Group expanded. The RelatedRecipientAddress field has the SMTP address of the Distribution Group.

FAIL: Delivery failed. The RecipientStatus field has more information about the failure, including the SMTP response code. You should also look at the Source and Recipients fields when inspecting messages with this event.

POISONMESSAGE:  Message added to or removed from the poison queue

RECEIVE: Message received. The Source field is STOREDRIVER for messages submitted by Store Driver (from
 a Mailbox server), or SMTP for messages
a) received from another Hub/Edge
b) received from an external (non-Exchange) host using SMTP
c) submitted by SMTP clients such as POP/IMAP users.
REDIRECT:  Message redirected to alternate recipient

RESOLVE: Generally seen when a message is received on a proxy address and resolved to the default email address. The RelatedRecipientAddress field has the proxy address the message was sent to. The recipient’s field has the default address it was resolved (and delivered) to.

SEND: Message sent by SMTP. The ServerIP and ServerHostName parameters have the IP address and hostname of the SMTP server.

SUBMIT:  The Microsoft Exchange Mail Submission service on a Mailbox server successfully notified a Hub Transport server that a message is awaiting submission (to the Hub). These are the events you’ll see on a Mailbox server.
The SourceContext property provides the MDB Guid, Mailbox Guid, Event sequence number, Message class, Creation timestamp, and Client type. Client type can be User (Outlook MAPI), RPCHTTP (Outlook Anwhere), OWA, EWS, EAS, Assistants, Transport.

TRANSFER: Message forked because of content conversion, recipient limits, or transport agents

Finding messages

Here are some examples that show how to use different parameters such as sender, recipients, start and end times to find messages. These examples demonstrate the power of the Exchange shell and how it can help you be very productive when managing Exchange 2010/2007 using this great new too.

1. Find messages by sender:

Get-MessageTrackingLog -sender “”

2. Find messages by recipient:

Get-MessageTrackingLog -recipients “”

3. Messages received or messages delivered to the mailbox: You can further separate or constrain these by message received:

Get-MessageTrackingLog -sender “” -eventID RECEIVE

and messages delivered to the mailbox

Get-MessageTrackingLog -sender “” -eventID DELIVER

4. Start and End date/time: To further constrain these by Start and End times:

Get-MessageTrackingLog -sender -eventID DELIVER -Start “08/19/2013 9:00AM” -End “08/19/2013 5:00PM”

Formatting output

To show only selected fields, you can pipe the output to the Select-Object command, and specify the fields required. Here we want the timestamp, recipients, and subject fields:

Get-MessageTrackingLog -sender “” -eventID DELIVER -Start “08/19/2013 9:00AM” -End “08/19/2013 5:00PM” | Select timestamp,recipients,messagesubject

To get all fields from a message in a list format, you can pipe the output into a fl (format list).

By default, the Get-MessageTrackingLog command returns up to 1000 results. This can be hard to work with in a command screen that keeps scrolling endlessly. In addition to the above parameters used to filter the logs, you can also restrict the number of results returned using the ResultSize parameter.

Get-MessageTrackingLog -sender “” -eventID DELIVER -Start “08/19/2013 9:00AM” -End “08/19/2013 5:00PM” -ResultSize 100

Resolution: -

  1.  By default Microsoft supports up to 49 proxy address can associate with single mailbox. If you have more than 49 + proxy address remove unnecessary proxy addresses and force the AD replication or wait for 15 minutes to get replicate across AD servers.

  2.  Verify whether any external domain proxy addresses associated with problematic account properties, if you found something remove it and wait for AD Replication.

  3.  MSExchangeTransportLogSearch.exe service have 32KB limit and Microsoft confirmed that this is product issue and Programmers are working on this issue.

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